100% Money-Back Guarantee
We deliver or you don't pay. It's that simple. If you're not satisfied before final delivery, your deposit is returned in full — no questions, no conditions.
How to claim your refund
Our Guarantee
Upspider offers a 100% money-back guarantee on every project. If you are not satisfied with the website we have built for you — for any reason — before the final delivery and handover, we will refund your deposit in full. No questions asked, no conditions, no chase. We mean this genuinely. We believe that you should never be locked in to paying for something you're not happy with. This policy exists because we are confident in the quality of what we deliver, and because we believe that trust — not contracts — is the foundation of a good working relationship.
Eligibility
The money-back guarantee applies under the following conditions: • Your refund request is submitted before the final website handover (i.e., before the live domain is connected and the project is formally closed) • You have engaged in the revision process — we ask that you give us at least one opportunity to address your concerns through the revision rounds included in your package • The request relates to the website we have built, not to external factors such as business performance, search engine rankings, or competitor actions The guarantee does not apply after the website has been formally delivered and you have approved it for going live.
What "Final Delivery" Means
Final delivery occurs when: • We have sent you a staging link for review • You have approved the site or exhausted the included revision rounds • The live domain has been connected and the site is publicly accessible At this point, the project is considered complete and the full fee becomes due. Refund requests after this point are handled on a case-by-case basis and are at Upspider's discretion.
Partial Refunds
In cases where work has progressed significantly and the Client wishes to discontinue the project mid-way (without a dispute over quality), we may offer a partial refund based on the work completed. This will be discussed openly and agreed upon between both parties. We are always willing to have a conversation. Our goal is a fair outcome for everyone.
Refund Processing
Approved refunds are processed within 5–7 business days to the original payment method. Bank transfer refunds may take slightly longer depending on your financial institution. You will receive a confirmation email once the refund has been initiated.
How to Claim Your Refund
To initiate a refund request, contact us through any of the following: • WhatsApp: +94789110448 (fastest response) • Email: hello@upspider.com • Website: upspider.com Please include your name, project details, and the reason for your request. We will acknowledge your message within 24 hours and process the refund promptly.
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