Privacy Policy
Last updated: May 15, 2025
Introduction
Upspider ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at upspider.com or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. We reserve the right to update this policy at any time, and we will notify you of material changes by posting the updated policy on this page with a revised effective date.
Information We Collect
We collect information you provide directly to us when you: • Contact us via our website contact form, WhatsApp (+94789110448), or email (hello@upspider.com) • Submit a project enquiry or onboarding form • Communicate with us about your project • Sign up for updates or newsletters The personal information we may collect includes: • Full name • Email address • WhatsApp number or other phone number • Business name and website URL • Payment information (processed securely via third-party payment processors — we do not store card details) • Project requirements and content you share with us during the engagement • Any other information you voluntarily provide
How We Use Your Information
We use the information we collect to: • Provide, operate, and deliver our web design and development services • Communicate with you about your project, including sending updates and requesting information • Process payments for our services • Send administrative information, such as invoices and service terms • Respond to enquiries, questions, and feedback • Improve our website and service offerings • Analyse usage patterns to optimise the performance and quality of our services • Comply with legal obligations We do not sell, trade, or rent your personal information to third parties. We do not use your information for automated decision-making or profiling.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device that help us understand how visitors interact with our website. We use the following types of cookies: • Essential cookies: Required for the website to function properly (e.g., session management) • Analytics cookies: Help us understand traffic patterns and usage behaviour (e.g., Google Analytics) • Performance cookies: Ensure the site loads quickly and reliably You can control cookie settings through your browser settings. Disabling cookies may affect the functionality of some parts of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
Third-Party Services
We work with trusted third-party service providers to help us operate our business. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our current third-party service providers include: • Payment processors (e.g., Stripe) for secure payment handling • Cloud hosting providers for website and data storage • Analytics platforms (e.g., Google Analytics) for website usage insights • Communication tools for internal project management Each third-party provider has their own privacy policy. We encourage you to review those policies for services you use.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. For active clients, we retain project data for the duration of the engagement and for a reasonable period thereafter (typically 2 years) to address any post-delivery questions or disputes. When we no longer need your information, we securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption on our website, access controls limiting who can access client data, and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and not share your account credentials with anyone.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information: • Right to access: Request a copy of the personal information we hold about you • Right to rectification: Request correction of inaccurate or incomplete information • Right to erasure: Request deletion of your personal information, subject to certain exceptions • Right to data portability: Request your data in a structured, machine-readable format • Right to object: Object to processing of your personal information in certain circumstances • Right to withdraw consent: Where processing is based on consent, withdraw it at any time To exercise any of these rights, contact us at hello@upspider.com. We will respond within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Upspider Email: hello@upspider.com WhatsApp: +94789110448 Website: upspider.com This Privacy Policy was last updated on May 15, 2025.